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Shahman's avatar
Shahman
Joining in
7 months ago

Hub 5 not found on vm connect app.

My new Hub 5 was installed on 24.10.24. My vm connect app was working fine on the day of installation but since yesterday it's saying we can't find your hub.

I've turned my Hub 5 on and off and de installed and reinstalled the vm connect app  and still no luck.

I've also cleared cache and data but no joy.

Please advise me what is the issue.

I look forward to hearing from you 

Kind regards 

Shahman

 

 

4 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 months ago

    Hey Shahman, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Did the above advice help at all?

    Or do you still need some help with this?

    • Shahman's avatar
      Shahman
      Joining in
      7 months ago

      Hi,

      I left it for few days and went into app and followed the instructions on app when you open and then it worked for me

      Thanks

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        7 months ago

        Hi Shahman

        Pleased to hear it's all working for you now.

        If you need anything else, please don't hesitate to get back in touch.

        Have a great weekend!