Forum Discussion

paul_1973's avatar
paul_1973
Joining in
12 months ago

Hub 5 availability

When will the new hub 5 be available? And how do you go about getting one??

 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The Hub5 is available to new higher tier customers. There is no way that existing customers can ‘request’ one, you will be provided with the appropriate hub for your tier, it may even be a second hand one.

    • paul_1973's avatar
      paul_1973
      Joining in

      So even being on the gig1 service you won't be able to get it? 🤔 

      • Sparky1982's avatar
        Sparky1982
        Joining in

        I’ve been trying to get one for ages because the Hub 4 has stopped working properly. They’ve said I can upgrade to a Hub 5, but I have to pay a £35 “Activation Fee”.

  • Not really.

    You don't 'need' a HUB 5 to get full speeds across several devices as advertised, the HUB 4 is more than capable.