Forum Discussion
- jpeg1Alessandro Volta
That is positively dangerous. Unplug its power supply from the wall socket and leave it unplugged until it the Hub and its power supply are both replaced.
- Paul_DNForum Team
Hi Dman1,
Thank you for taking the time to contact us Via our community and welcome back , we are sorry to hear your Router is overheating, this is something I will help you with and it is important that it isn't used until investigated by an Engineer, so I can help I have sent you an invite into a private chat, please look out for a white envelope to join.
Regards
Paul.
- Cardiffman282Trouble shooter
If the top surface of the hub is indeed warped owing to the heat please make a (quick) report to Trading Standards (as well as leaving the hub unplugged). Please also post some photos on here.
- pinemanOn our wavelength
'please make a (quick) report to Trading Standards'''
Why? The router is the property of Virgin Media and if it is found to be faulty they will replace it. What has it got to do with Trading Standards?
- Cardiffman282Trouble shooter
Unsafe products are sometimes found in the UK despite businesses being legally responsible for all products they make, import, distribute or sell in the UK.
Consumer reports are used by local trading standards and OPSS to:
identify unsafe products across the whole supply chain, including manufacturers
support product safety investigations where needed
aid development of educational campaigns and activities that raise consumer awareness
form part of broader evidence used to support regulatory or legislative changes, improving the product safety framework further
https://www.gov.uk/guidance/consumer-products-reporting-product-safety-issues
- pinemanOn our wavelength
I disagree with your interpretation of the use of Trading Standards and subsequent advice concerning the individual, maybe problematic, router.
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