Forum Discussion

Hussain114's avatar
Hussain114
Joining in
9 months ago

Hub 4 flashing yellow light even after fault in area resolved

Can anyone help? Superhub 4 is flashing yellow following service area outage which was resolved on Thursday. I have turned it off and pressed reset but still flashing yellow light. Had technician booked for today but VM cancelled without informing me (only found out after I called)! Still on the line waiting to speak to a manager (1 hour 23 minutes and counting). Next technician appointment is on Tuesday (bank holiday weekend) which will mean 6 days without internet service. 

  • Hussain114's avatar
    Hussain114
    Joining in
    9 months ago

    I just found out that there was apparently a broadband outage again in my area which is why the technician appointment got cancelled. However on  the website service status says that  Broadband service in my area are fine. I checked this morning. 

    • John_GS's avatar
      John_GS
      Forum Team
      9 months ago

      Hi Hussain114 

      Thanks for posting and welcome to the community. Sorry to hear of any broadband issues. You were affected via an area fault, F011293964. This was closed as resolved on the 3rd May, meaning any engineer visits before that would be auto-cancelled as there was an area issue. You'd also receive an automatic SMS notification as one would be sent as soon as the system realised the engineer was not needed. 

      Please log in to your online account - virg.in/myVM to check the contact numbers we hold are the right ones.

      I hope everything is sorted for you now, however do let us know if you are needing further assistance.