Forum Discussion

sotann's avatar
sotann
Joining in
4 months ago

How long before the fibre optic cable is installed?

received the gig1 fibre router on 17th today and is the day they take payment, we already have underground routing to the house so cable install will be easy but the contract didn't specify when it will be installed and the router box says "must be activated within 5 days or service cancelled" so does that mean within 5 days?

we have also been with vm for 18 years if that helps

  • Just to be clear you are an existing VM customer with an existing traditional coaxial cable connection who has just upgraded to Gig1? If so there is no new cable installation. You just start using the new Hub as per the instructions for it.