Forum Discussion

mwaleed86's avatar
mwaleed86
Tuning in
6 months ago

How do I update my Hub and Pod on virgin connect?

How do I update my Hub and Pod on My VM?

I got a replacement for my hub, as the old one wasn’t working.

But I can’t access the hub or the wifi pod on the my vm connect app. Additionally the wifi pod isn’t picking up the new pod. How can I register them?

The problem is that the wifi pod also doesn’t have the wps button

  • Hey mwaleed86, thank you for reaching out and I am sorry to hear this.

    This should update in a few hours have you fully installed your new hub?

    Has this changed over yet?

    With the pod please follow these steps;

    Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.

    • mwaleed86's avatar
      mwaleed86
      Tuning in

      Hi Matthew,

       

      No it hasn’t still. Its been 24 hours . I get the followed message on the virgin media app ‘something went wrong on side’ please see screenshot attached.

       

      • Molly_T's avatar
        Molly_T
        Forum Team

        Thanks for getting back to us mwaleed86!

        We may need to re-pair the PODs with your Hub to ensure they are no longer linked with your former hub, and working correctly. 

        I will send you a PM to confirm a few details so we can take a closer look! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞