Forum Discussion
- Matthew_MLForum Team
Hey mwaleed86, thank you for reaching out and I am sorry to hear this.
This should update in a few hours have you fully installed your new hub?
Has this changed over yet?
With the pod please follow these steps;
Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.
- mwaleed86Tuning in
Hi Matthew,
No it hasn’t still. Its been 24 hours . I get the followed message on the virgin media app ‘something went wrong on side’ please see screenshot attached.
- Molly_TForum Team
Thanks for getting back to us mwaleed86!
We may need to re-pair the PODs with your Hub to ensure they are no longer linked with your former hub, and working correctly.
I will send you a PM to confirm a few details so we can take a closer look! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
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