Forum Discussion

DMountain's avatar
DMountain
Joining in
12 months ago

How do I speak to a real person at Virgin Media about lack of broadband?

I have now been without any broadband for a week. I have raised a complaint with Virgin Media, but since then the estimated time and date to resolve the issue keeps being pushed back. I have been continually told that a technician has been dispatched to fix the problem, but I find it impossible to believe that it takes seven days' continual work to fix it.

I have found it impossible to speak to any real human about this. How do I talk to someone (as in, an actual human) to escalate this case? I am ready to cancel my subscription.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    12 months ago

    You only have a residential contract with no SLA. If you cancel you will probably have a large sum to pay for early termination. It could well be an area fault, check the number below:

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there DMountain 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with an outage and I understand how frustrating this must be. Can I ask what the current estimated fix time is that has been given?