Forum Discussion

Hayleyunders81's avatar
Hayleyunders81
Joining in
9 months ago

How do i move my tv and internet to other side of room ?

Hi . 

I am looking to move my room around. I need to move my tivo and broadband around 2-3 meters 

I have looked and there are 4 wires are also in a 4 way type connector so I don't think it's just 1 wire I would need to extend 

Is this something I would need to request with virgin tech or is it something simple I can do myself ?? 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    VM use specialised cabling, so you would need a technician visit to make up new cables. There is a standard non-fault callout charge to make any alterations like this of £25.

    • Hayleyunders81's avatar
      Hayleyunders81
      Joining in

      Hi thanks for the reply. I have tried calling virgin to arrange but I cannot get through to any department. It is all automated.  Any help would be greatful . Thanks 

      • John_GS's avatar
        John_GS
        Forum Team

        Hi Hayleyunders81 

        Thanks for posting and welcome back to the community.

        I can see you've spoke to the team since posting and got the engineer visit booked in.

        Please let us know how it goes.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If you hold on here a staff member will offer to help you.