Forum Discussion

geenichols's avatar
geenichols
Joining in
8 months ago

How do I get broadband in my flat??

I'm moving flat in a few weeks and want to get broadband for my new flat. I've used the postcode checker and my postcode does have full fibre, but my flat doesn't. The building that the flat is in, and all the other flats in my building, have it, but my flat doesn't.

Can I get a technician in to install it in my flat? I registered my interest for my postcode online, but since all the other residencies in my postcode have it I can imagine it would make much of a difference. Is there anything I can do to be able to get Virgin broadband for my flat?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 months ago

    I imagine being a flat, you will need the management/landlord to give permission for VM installs in the first instance?

    Also flats sometimes have a central "comms" area from where broadband is piped into each flat.  Do you know if that is the case?

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    8 months ago

    Hi geenichols

    Thanks for your post and welcome to our community.

    I'm sorry to hear your address isn't showing as serviceable when you've checked online.

    I'll send you a private message now so I can take some details.

    This will be sent to the field team who will then be in touch.

    Please look out for the envelope in the top right of the page and pop back to me when you can.