Forum Discussion

lucari's avatar
lucari
Joining in
3 days ago

How can I check if my physical survey has been done

We have just moved into a new house and shortly before, VirginMedia came available at the location. It is available at my neighbours house but not mine, as its set slightly further back from the road.

I raised a 'request of interest' and a sales person contacted me and said they would arrange a survey to see if they can get the cable to my house. They were going to look into running the cable through the BT trunking.

That was 3 weeks ago. I don't believe a survey was done and the sales team are impossible to get a response from. I've tried the normal customer service, but they could not help.

Who can I speak to in order to try to get this resolved? I've been with Virgin Media for the past 20+ years. It would be good to stay with VM but they are not making it easy.

1 Reply

  • Rebecca-ci's avatar
    Rebecca-ci
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi Lucari,👋

     

    Thank you for getting in touch, and we’re truly sorry for the delay in responding. We completely understand how important it is for you to stay with Virgin Media, and we appreciate your patience.

     

     Expanding our network to all neighbourhoods takes time, but please know we’re working hard to make this happen. We’ll send you a link to a helpful tool where you can check when service will be available at your address👉  virg.in/checker