Forum Discussion

Nooblore's avatar
Nooblore
Joining in
23 days ago

Home Extension - broadband point move.

Hi trying to get hold of someone to get my broadband point moved ready for an extension. From looking online this is a about the only way to get it done. Please help thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    Standard £25 fee for non fault call out should cover this.  If you wait here a day or two a VM Mod should pick this up and discuss directly with you.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    23 days ago

    or try...

    ... You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.  

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    18 days ago

    Hi Nooblore 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into arranging this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Thank you for your support Adduxi and jbrennand 👍

    Regards,
    Daniel