Forum Discussion

Matt0890's avatar
Matt0890
Joining in
12 days ago

Home connection point

Hi, I am having renovations done on my house but unfortunately that means the virgin connection / entry box that I plug my router in would needs moving. How do I request this?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 days ago

    Hi Matt0890 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.