Switched to virgin media. Meant to be installed today. Haven’t received a welcome email or my account number.
No idea if an engineer is coming today or not?
how do I get this info?
[MOD - Title edited for clarity]
Hi Fi6294,
Call the pre-installs team on 0800 052 1734 and ask them what's happening. They can check using your psotcode.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Forum TeamHello Fi6294,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your installation at the moment.
Have you been able to make any progress since you last posted or do you still require further assistance? If you do require further assistance, please reply to my private message, and we can get started.
Kind Regards,
Steven_L
