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nivaar's avatar
nivaar
Joining in
6 months ago

Having issues with my connection.

When I got in from work this morning my WiFi wasn’t working and the light on the hub was red, I followed the instructions on the app and unplugged it, then plugged it back in, I had a blue flashing light for a while that then changed to white, now it flashing green. It has been like this about 20 minutes now. I think it is a hub 5 from what I can find out online.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    It will take a day or two for a VM Mod to pick this up and respond to you.