Hi,
I received the pre-contract documents and my order summary for fibre broadband. Only, I never received the contract or a delivery date confirmation. I do not yet have an account number.
What are the next steps? How can I proceed? I haven't received any communications since last week, and the initial delivery date was a couple of days ago already.
Thank you
Hi Phil32
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon
Hi Jon,
I have exactly the same problem as Phil32, I ordered my fibre broadband connection over a week ago, the delivery date was the 30th of May but I haven’t received it yet. I only have my pre order documents and order summary so I have no account number. What should I do?
Thanks, Catherine
