Forum Discussion

catherine010's avatar
catherine010
Joining in
2 years ago

Haven’t received delivery confirmation or router

I ordered my fibre broadband connection over a week ago, the delivery date was the 30th of May but I haven’t received it yet. I only have my pre order documents and order summary so I have no account number.

What should I do, how can I find out when it will be delivered?

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for your post on our Community Forums catherine010, and welcome back!

    Can you please confirm if you have since been in receipt of your router?

    If so, have you attempted to install the router?

    Thanks

    David_Bn