Forum Discussion

89537kay3's avatar
89537kay3
Dialled in
2 years ago
Solved

FTTP Connection ETA

Hi all!

So had VM and Sub Contractors out this morning running Fibre cables in my street and Northampton is one of the county's due for FTTP rollout this year still (Doubt that).

Anyone know how long it takes from cables being ran to me being able to switch / order an FTTP connection? Currently on the Mega Volt bundle with 1Gig internet and Hub 5 but super excited for the Hub5x with 10G ethernet and a decent FTTP connection.

Thanks

  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi 89537kay3 

    Thanks for your interest in the the XGS-PON services. 
    Once the area is all set up and ready to go we'll be in touch. Ensure your marketing preferences are up to date with your preferred method of contact. In order to update your marketing preferences, just sign in to My VM here, then click on Account settings > Marketing preferences > Edit my preferences. From here you can choose whether you want to receive marketing from us. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    XGS-PON services are not yet being sold in existing HFC/RFoG areas. Also you need to bear in mind that where these services are being sold, there are no V360/V6 TV services available (apart from Virgin Stream, which has no recording capabilities or multiroom option). Broadcast TV services are only available on the existing HFC or RFoG networks.

    • 89537kay3's avatar
      89537kay3
      Dialled in
      2 years ago

      TV services don't phase me - I'd be quite happy with the stream boxes. Honestly, it's just my kids that watch TV. And I'm sure a solution will come soon enough (Alternatively I'd be interested to see if Virgin would just keep the coaxel in place for TV, however not sure how possible that is).

      Services are available for sale to existing HFC / RFoG areas - A friend of mine switched from it to FTTP when he renewed his contract. Is there any information about this on the forums?

    • SteNix2020's avatar
      SteNix2020
      Up to speed
      2 years ago

      When they upgrade HFC areas will the V6/360 boxes been unusable? 

      I was under the impression when they switch over to Fibre everything still works? Or are you referring to new areas that have no existing HFC network ? 

      • 89537kay3's avatar
        89537kay3
        Dialled in
        2 years ago

        Yes - V6 / 360 boxes cannot be used over FTTP connections.

        i'm not 100% sure if coaxel is deffo removed or left in place for TV. However, as it stands if the coaxel is removed / deactivated, your V6 / 360 boxes will not work.

        You are offered stream boxes instead.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    The new fibre network runs alonside the existing HFC network with new cabinets installed next to existing ones. So, when an area gets fibre to the last cabinet and is ready to go live, it can be marketed with migrated customers getting fibre and the coaxial cables being removed. However Liberty Global has no recordable IPTV box to provide to VM, so a TV customer in an HFC area should not be tempted to migrate to fibre.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    VM is migrating to an all-fibre network and for the latest XGS-PON the hub 5X is used. When a recordable IPTV box is available it will connect to the hub via either an Ethernet cable or WiFi, and VM will finally be able to remove the coaxial cabling including the drop cable which is clogging up the ducts.

  • 89537kay3's avatar
    89537kay3
    Dialled in
    2 years ago

    Any VM staff able to advise on the above?

    We had VM in the street today installing the newer dark green FTTP cabinets, so we must be close

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi 89537kay3 

      Thanks for your interest in the the XGS-PON services. 
      Once the area is all set up and ready to go we'll be in touch. Ensure your marketing preferences are up to date with your preferred method of contact. In order to update your marketing preferences, just sign in to My VM here, then click on Account settings > Marketing preferences > Edit my preferences. From here you can choose whether you want to receive marketing from us. 

      • 89537kay3's avatar
        89537kay3
        Dialled in
        2 years ago

        Awesome, that's great thank you! Do you know if this also definitely applies to existing customers too?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      Don’t hold your breath. We’ve had the new dark green cabinets in the area for close on a year with no sign of any changes being offered. 

      • 89537kay3's avatar
        89537kay3
        Dialled in
        2 years ago

        Virgin were out this week connecting up the cables and running the Fibre. I've spoke to VM who said it should be going live in the "coming months".

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    VM's new fibre network is being made live on an area by area basis. If you see new cabinets next to existing ones then the area won't take long to be ready. However, there is no published list of which areas will be handed over for migration or when. My expectation is that broadband-only customers on the HFC networks will be targeted first for migration.

    • 89537kay3's avatar
      89537kay3
      Dialled in
      2 years ago

      Yeah - The new dark green cabinet is installed, not sure if it's wired up but it's deffo installed and they installed all the fibre cables under the path between the different points a few days prior.

       

       There is a published list available online of when areas are due to go live, and Northampton is still due to go live this year. So i'm hopefuly it's soon. I've already made clear to VM that FTTP from other providers is readily available and if they can't migrate I will be leaving, and they reassured me that when we go live, i can phone up and transfer over. The only question left is will they leave coaxel in place for now for TV's or will they swap out to stream boxes (Either doesn't bother me).

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        2 years ago

        Hi 89537kay3 thanks for your reply.

        We do hope that this is up and running for you soon! As mentioned, we will keep you posted when this is live for you.

        Once this is the case, you can speak to our Sales Team and they will inform you about the types of connection we can do for you.

        Many thanks

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    Everyone will have to migrate to the new network, but we don't know the schedule except that getting fibre to all the last cabinets is planned for end-2028. The migration is not expected to complete until around 2040. I'm expecting emailed invitations initially to broadband-only customers.