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Marc-'s avatar
Marc-
On our wavelength
2 years ago

Frequent incoming internet connection drops

So for the last few weeks I have been having major dropouts on my network, at first I thought it was the hub throttling as there are a few 2.4ghz iot on there. But after a few complete hub resets( pinhole reset) and leaving all my WiFi items disconnected the problem still remains. I have been onto VM a couple of times now and all they say is "our system says there's no fault" and then try upselling me a faster connection or WiFi booster to "fix my issue" . Which I know it won't as it's not a WiFi issues.

 

The problem is I am getting major network packet loss and it's making my connection unusable ( I am having to write this on my mobile data) I have setup a think broadband graph and as you can see it's bad, and seemingly getting worse. Got a few good hours today and thought we may be good but it's gone again

thinkbroadband graph 

 

 

Using my playstation is a no go getting booted from servers every few minutes, making it impossible to use, and just General internet usage is abysmal having to sometimes wait upto 5 minutes for pages to eventually load

 

33 Replies

  • Marc-'s avatar
    Marc-
    On our wavelength

    New cable was fitted yesterday at around 4pm. They just replaced old cable and told us to reboot modem and left. No technician came , service is on but as it's only been less than 24 hex can't say if issue is fixed or not. I do now have 5 upstream bonded channel showing instead of the 2 I was getting before. All I can say ATM. Will have to see how things go. I thought a technician was needed to check levels ect ect. But was told no . Sed how things go from now on. Hopefully after months of terrible service it will be ok.