How long is it normal for the green light to stay flashing for on a new hub? My elderly mother was told that the old one needed replacing after it stopped working. The new one arrive today - it's connected correctly (I've been to check) but the green light remains flashing after about 30 minutes. I suspect that she may have stopped/started it a few times so I'm worried that it might have broken if it was doing a firmware update.
Which hub is it, and which actual light is flashing green?
https://www.virginmedia.com/help/how-to/broadband/hub-lights
It's also possible that the new hub hasn't been activated yet. If the old hub still works if you re-connect it then the new one hasn't been activated yet.
If that's the case then either wait until the old hub stops working and then swap it for the new one, or call 0800 953 9500 which is the activation line and have the new hub serial number (should be on a sticker on the base) along with the account number and area number which can be found on the bills and contract
Hi JohnYen73,
Welcome to our forums and thank you for your first post. Sorry to hear your mother has been getting an ongoing green light since installation. We can understand your concern. Was the advice given by newapollo useful? Does the issue still persist? Please let us know if you need any further help and we will be happy to assist.
Thanks,
