Forum Discussion

Vinny_UK's avatar
Vinny_UK
Tuning in
2 years ago
Solved

Fibre Installation Across Private Driveway

I've seen a couple of similar posts on the forum but as they revert to PM commu with VM staff the end result isn't always known. My issue.. I live at no.7, at the end of a small cul-de-sac road with...
fibre installation
private drive
  • nodrogd's avatar
    nodrogd
    2 years ago

    What you likely have here is a cost issue. It has to be economically viable for VM to connect a single customer. The budget to connect a single property allows for digging about 7 to 10 metres of tarmac or slightly more if its in open ground. VM are under no obligation to serve all properties, & although they are able to use existing BT ducting in some areas, the existing service in the road must be FTTH & not HFC to use it.

nodrogd's avatar
nodrogd
Very Insightful Person
2 years ago

What you likely have here is a cost issue. It has to be economically viable for VM to connect a single customer. The budget to connect a single property allows for digging about 7 to 10 metres of tarmac or slightly more if its in open ground. VM are under no obligation to serve all properties, & although they are able to use existing BT ducting in some areas, the existing service in the road must be FTTH & not HFC to use it.

Vinny_UK's avatar
Vinny_UK
Tuning in
2 years ago

Thanks @nodrogd, i didn't take ££ viability into account. I have no idea about the price of channelling / routing the fibre cables etc., if it was reasonable i'd be happy to contribute (to a degree) for the additional few metres outside the norm for an installation. But, i'd need someone from VM willing to look into feasibility & pricing it up for me - should connection ££ budget be the factor.   

  • Vinny_UK's avatar
    Vinny_UK
    Tuning in
    2 years ago

    The issue isn't solved but i'll pursue directly with VM and see how i get on / if they would be willing to send anyone out to view the job. I've not had any luck previously so not expecting much tbh - worth a final shot.  

    • Molly_T's avatar
      Molly_T
      Forum Team
      2 years ago

      Hi Vinny 👋 welcome to the community! Thank you for posting. 

      Sorry to hear of these difficulties getting virgin services installed! We will need to take some details from you via PM to raise this with a specialist team that manage these cases. They may arrange for a visit to assess the area or property in order to advise if services are possible. The team will re-contact you within 10 days (although its usually much sooner.)
      I will send you a PM now to get the details we need to pass on. You can find my PM in your Inbox in the top right corner of the page. 📩

      Thank you for your patience whilst we investigate and offer further support. 

      All the best. 🌞

      • Vinny_UK's avatar
        Vinny_UK
        Tuning in
        2 years ago

        Thanks @Molly_T, details submitted as requested. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago
    Vinny_UK wrote:

    if it was reasonable i'd be happy to contribute (to a degree) for the additional few metres outside the norm for an installation.

    It's not something VM have ever been prepared to do.