Fiber pre-install site survey not showing up
Hello!
First post here, looking for some guidance on how to deal with VM.
For context, my flat gets VM with up to 1Gbps or regular 60Mbps broadband from Sky/BT/everyone else. I tried getting VM when I first moved 1 year ago but after 2 installation visits, I don't remember how many site surveys, 2 months without internet and hours on the phone they told me they can't service my flat even though the rest of the building already gets VM. I was told there was engineering work to be done that would take 6 months then maybe I could be connected. I went with Sky instead.
Last week I called VM again hoping something changed. Did the contract setup over the phone, scheduled an install date for December and a site survey for last week. I told them about my previous experience and very specifically asked that the site survey team does a check inside the building to see if my flat can be serviced.
The day of the site survey goes by, no call. I call them, ask what happened and I get the (at this point classic) response of "The survey team drove by they didn't need to contact you". I asked them to re-book for Saturday 30th of Nov and made it very clear that while the building may have VM my flat has a peculiar issue. Again, no call on that day.
I haven't called them back yet because I feel I am wasting my time.
Has anyone been through a similar situation before? I am considering waiting for the install date at this point and seeing how that goes but I am not too hopeful.
Thanks for any support!
- Cristian