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antonioupan's avatar
antonioupan
Joining in
2 years ago

External cover box missing

Hi there, 

I just noticed that the cover of the external cable box has gone missing after bad weather. Can somebody please assist? 

Please see the attached photo.

Thank you in advance. 

2 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi antonioupan, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to see that your omni box cover has disappeared. This is certainly something we can arrange for an engineer to come and replace. I just need to confirm the address to ensure we are booking the visit on the correct account. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi antonioupan, 

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

    Let us know how the appointment goes. 😊

    Take care.