Forum Discussion

Jana17's avatar
Jana17
Joining in
5 months ago

Exterior wall box missing

Hi the cover of the brown box outside  has gone missing and wires are completely exposed. How do I organise getting a new one? Thanks. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there Jana17 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced these issues with your Omnibox, are you able to post an image of the box for us so we can take a look?

      • Carley_S's avatar
        Carley_S
        Forum Team
        5 months ago

        Thank you for this Jana17 

        We can sort an engineer for you to replace the cover for you and get this tidied up. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.