Forum Discussion

Thursday8's avatar
Thursday8
Joining in
18 days ago

Equipment sent when not a customer

I recently stopped being a customer as I moved house and switched to TalkTalk. Ceased services OK. A few days into my new home I received equipment from VMO2 to set up a new account (router, TV box etc). It was sent to my new address but the name was someone else. Is this a a weird coincidental combination of a neighbour ordering a new service and making a mistake with the house number just when we are moving in, or is it a scam? I'm not sure if there's a love connection at the house. And what should I do with the equipment? 

  • Steven_L's avatar
    Steven_L
    Forum Team
    18 days ago

    Hello Thursday8,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having at the moment with receiving new equipment for another customer. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L