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TimL26's avatar
TimL26
Joining in
5 days ago

Engineer visit to move router

Hi, we have a projector, and no TV, and have found since getting our new TV box that using a long (5m) HDMI cable to connect the projector causes the signal to intermittently cut out. From reading posts on this forum I think the solution is to move the router (and TV box) to the shelf with the projector on, and we need an engineer visit for £25 to get this done, and that posting here is the best way to get this arranged. Please let me know if there's a better fix / way forward that I've missed!

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi TimL26 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your projector. The HDMI lead is not internet connected and does not reflect on the hub in terms of connection loss. If the HDMI is insufficient such as 2.0 there will be intermittent issues in terms of the image flickering and pixelating, you would need to upgrade the HDMI to 2.1 to support the connection from the 360 box to the projector. 

    If there is a internet issues you will get a buffering circle and or skipping as such with the image and sound. 

    Please let us know.