Forum Discussion
- Matthew_MLForum Team
Hey Deeplay, thank you for reaching out and I am sorry to hear this.
Once you move house yes you would need to set an new account up, if you would like to use the same email address we would need to transfer this over. Just let us know.
How did the visit go?
- DeeplayUp to speed
hi the move went without issue all set up. thanks
I did check my account with my current email and same password and it seems to show my new bill but the icon where the broadband status is - shows as orange "offline" but im online without issue. Is this still my old account or do I need a whole new one ? I would like to transfer my email across yes can you assist with this ? thank you
- Steven_LForum Team
Thanks for coming back to us Deeplay. You can check to see which account you're in. Please login to your online account and go to the account settings page, that will show your account number. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
- DeeplayUp to speed
hi i cant work out if im in my new virgin account or not - as the broadband status in the online account shows with a orange exclamation mark - even though broadband is working - can you please help with this Matt ?
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