Electrical power cable damaged by VM installation team.

Question

I am not a VM customer but have now been without power for over 6hrs , with another 4hrs predicted by the national power team. Due to your fibre installation team severing my electricity cable digging up the pavement.
I have not been able to work from home most of the day, cannot cook my evening meal and had to sit in dark without heating.
I would like to talk to someone about compensation.
please advise.

Client62 · Answer

Bon chance mon ami !

goslow · Answer

Preynol1&nbsp;wrote:&lt;snip&gt;I would like to talk to someone about compensation.&nbsp;please advise.&nbsp;I think it is probably quite likely VM will decline your request for compo. See below insteadhttps://www.energynetworks.org/customers/power-cut-compensation

Anonymous · Answer

If the outage goes past 12 hours then compensation will be paid by your DNO, and they will likely get paid by Virgin Media's insurers.

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Electrical power cable damaged by VM installation team.

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