Hi, sorry if this is the wrong place to put this, and cant see how to contact the Forum Team, who have responded to other people's posts asking the same thing
Can someone contact me from Virgin Media on checking if a doors salesperson was genuine please.
many thanks
L
You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Security Matters’ or ‘Quick Start, Setup and Connections’ to get a VM reply.
The activities of VM's field sales agents are a regular source of complaint on the forum when the deal the customer thought they were getting via the agent turns out to be very different from the deal that actually comes through. Proceed with some caution, if you decide to go with the field sales agent, and get everything offered in detail and in writing. See below
thank you
I also received a PM on here, saying they were from the Forum Team asking for details for them to contact me, which I gave my phone number. I then realised it was actually a random person who had been a member for a week, pretending to be VM. I deleted the email, no options for recalling or reporting
I then got a call saying they were from VM. However, it became very apparent it wasn't' and another Phishing attempt from that email
the door guy was very helpful, knowledgeable and offering the same deal as online, I just wanted to make sure he was genuine, as wanted him to make the sale rather than me going online to do it.
I will try the places you mentioned- thank you x
mod edit - duplicate post in Security matters removed. Please wait for a member of the Forum Team will reply back to this thread
Your topic has now been moved to 'Quick Start' so you should get a reply from a (real) VM forum team person, usually within a few days.
thanks and I've just put it in security matters section too
your help has been greatly appreciated 🙂 x
Hi lucy7715
Welcome to our community forums and sorry for the delay in getting back to you. Sorry to hear about your experience here on forums and with our field sales team. We can understand your concern and want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
As advised above, make sure you get everything in writing from VM. These sales people work on commission and it's their job to be helpful, but do not believe any verbal assurances that are not followed up in a written contract.
And get all the details in writing before handing over any banking info.
Every time we read about VM's door salesman the comments are very negative.
If we can't order online with T&Cs in writing - you do not get our business.
