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guokaka's avatar
guokaka
Joining in
2 months ago
Solved

Does full fibre require a new faceplate?

Long story short - I previously had virgin - although not full fibre - and still have the faceplate installed. I signed up again recently and was told an engineer would come to install a faceplate. Does anyone know if the one I already have will work with full fibre, or does it need to be changed?

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The faceplate are different. 

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello guokaka

     

    Thanks for posting in regards to your recent order and engineer visit. We appreciate you asking via the forums and welcome to the community.

     

    As Tudor has confirmed, the faceplate would need updating so we will have arranged this to ensure it is all ready for the installation date. Let us know how this goes 👍