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w1erty's avatar
w1erty
Joining in
2 years ago

Do TV issues in the area impact on broadband?

At about 3am on Tuesday morning our internet cut out. Unlike other times that I have lost connection, there were no odd lights on the hub, it all seemed normal, and we were getting the wifi symbol on all our devices. It was as if we were connected but just not getting any signal. Restarting the router seemed to fix it. However the same thing has happened 24 hours later - and another restart fixed it again.

The service status page says there are no broadband issues in my area but there is a tv issue - something about ITV+1 possibly not displaying correctly.

According to VM, tv and broadband are not related so a tv issue can’t cause a problem with my internet service. But I am inclined not to believe this. Has anyone got any thoughts on this?

We were recently upgraded in internet speed but its under 500meg so our hub 3.0 should handle it and besides we havent had any issues for the first week of the upgrade. It literally started this week.

Cheers

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago
    w1erty wrote:

    the service status page says something about ITV+1 possibly not displaying correctly.

    According to VM, tv and broadband are not related so a tv issue can’t cause a problem with my internet service. But I am inclined not to believe this. Has anyone got any thoughts on this?

    The ITV+1 issue is unrelated to any broadband issue. In broad terms, a loss of broadband will cause a loss of OnDemand services. Otherwise broadcast TV will usually continue to work when your broadband fails - unless the underlying cause is a physical fibre/cable break, in which case all services carried over said cable will fail.