Forum Discussion

Aoife1's avatar
Aoife1
Joining in
11 months ago

Delayed order

I placed an order online and chose 14th Feb 2024 as my delivery date. I have not yet received a shipping email. I tried calling the customer service number, but I can’t get through as I don’t yet have a virgin media phone or account number, neither of which I have. 

Please could I have some insight into what has gone wrong and when I should expect delivery? Thanks!

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    11 months ago

    Call the Pre-installation and delivery team on 0800 052 1734 and see what they say

  • georgehc's avatar
    georgehc
    Joining in
    11 months ago

    They did this to me too, try ringing the pre-installation team and the order will probably need to be processed again.