Good afternoon Daniel_Et
Can I ask respectfully, is this number that you gave out for cancelling with a pre-installation team genuine or something else? On 3/6 I fell for your salesman’s `spiel` and signed up for a `sometime-never` contract that you can’t get connected and I can’t get out of?
I did as you suggested in your post on this thread and on 14/8, I rang 0800 052 1734 which you said was the `pre-installation team`. whom you rang to cancel, before the equipment was installed. From the 4 options given on your phone system I selected option 2 for the pre-installation team. The guy I spoke to said “can you hold on a moment while I check something” and of course I said “yes”. He eventually came back checked my email address and then said “he’d have to send an email through to his boss” (?) and that “he’d come back to me in the next 24 – 48 hours”. I then told him that I wouldn’t be available “from Friday 16/8 for 8 days”, so he then said “OK I’ll ring you back tomorrow what time are you available”. I said that I “was in all day” but he said “OK I will ring you back at 12.15pm tomorrow”, (that’s the 15/8).
15/8, 12.15pm came and went with no call back of course! I left it until 15.57pm today (15/8) and then rang 0800 052 1734 back for a second time, and chose option 2 again. This time I spoke to a different gentleman, I explained I’d called in the day before and that the agent I spoke to was “going to ring me back today 12 12.15pm”, but now at nearly 16.00pm I had not received any call. This man apologised for this and asked “could you hold on while I check something please”, I of course said “yes”. When he came back he said “you were told yesterday that someone would ring you back within 24 – 48 hours”, but I explained again that “when I had spoken to the other agent on 14/8 I had explained I wouldn’t be available from 16/8 for 8 days and he had then “promised to ring me back today (15/8) at 12.15pm”, but hadn’t! This guy then said “I would just have to wait 24 – 48 hours for a call back!
Since 1st June, in all the VM agents and engineers I have spoken to since then, in total, 6 of them have `promised` to ring me back, and then haven’t.
Just how do you leave Virgin Media?
Kind regards
Steve
