Forum Discussion

nicwebb89's avatar
nicwebb89
Joining in
11 months ago

Damaged BrownBox, remedial work needed

Hello, 

I would like some assistance please, I am currently in a rented first floor property which is supplied with Virgin Media fibre broadband & the bill is paid by my landlord - some little scallywag has pulled the cable away from the wall & damaged my brown box which is situated at ground level, the wire is a bit of a hazard as there is quite a lot of slack on it & also the brown Virgin media box is damaged and left exposed wires at street level. 

how do I get Virgin to get someone out to sort this please? Thanks. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 months ago

    VM will only deal with the account holder so you will need your landlord to contact them directly. 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    11 months ago

    Hi nicwebb89 👋,

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry to hear the OmniBox has been damaged. 

    As you are essentially reporting a fault, we can help by booking an engineer visit but you'd need clear security on the account first. Otherwise, please get the account holder to get in touch so we can help further. 

    • nicwebb89's avatar
      nicwebb89
      Joining in
      11 months ago

      Hello, 

      I have spoken to you on the account before so I think my the account holder has added security for me.