Forum Discussion

Spedley's avatar
Spedley
Joining in
26 days ago

Damaged box near me.

This is near me, think it Virgin Media.  Might last a day or two but think kids could cause a lot of damage/outage.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    26 days ago

    Hi Spedley 

    Damaged cabinets can be reported by telephoning 0330 333 0444  You will need to have the details to hand as this is an automated number ( street name, nearest house number, cabinet number if possible, location according to whatthreewords if possible)

    Or by the online form  https://www.virginmedia.com/help/reportingdamage

    Or via the VM blog

    https://community.virginmedia.com/blog/Digital-life/how-to-report-damage-to-street-equipment/4151601

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    22 days ago

    Hello Spedley.

    Thanks for letting us know about the open cabinet.

    If you have reported it already, we can still take some details and get this escalated for you.

    Would it be possible to take the postcode and the road names please?

    Gareth_L