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Stevie_B's avatar
Stevie_B
Joining in
12 months ago

Damage to property (Non customer)

Hi,

Recently had contractors installing virgin infrastructure at my property but they have managed to damage a wall.

Does anybody know how I report this or raise a complaint to get this issue fixed? 

2 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    Did you agree to them coming onto your property? Post photos so staff can assess the damage. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for reaching out to us Stevie_B, and a very warm welcome to our Community Forums!

    Sorry to hear of the damage caused to your property by our team.

    Check out the envelope in the top right hand corner for a private message from me, and I'll be able to take some details from you

    Thanks

    David_Bn