Forum Discussion

Princess747's avatar
Princess747
Joining in
12 months ago

Cover has come off VM box

When I was in my front garden today, I noticed the brown cover has come off the virgin media box, it has come off and its not lying around the garden.   Can someone advise thanks.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    12 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Beth_G's avatar
    Beth_G
    Forum Team
    12 months ago

    Hi Princess747

    Thanks for your post, welcome to the Community Forums.

    Sorry to hear your omni box cover has come off - we'll be more than happy to arrange for an engineer to replace this.

    I've dropped you a PM so I can take your details.

    Thanks!