Converted property
I am moving to a new property at the end of this week. I was originally going with sky and taking glass as I can't get a dish due to being in a conservation area. After weeks of delays I finally was ready to do the home move to find out that I can't get sky or any outreach broadband provider. I used to be with virgin before so was no issue going back. When I try to buy a package on site it says my postcode is able to receive virgin but when I put my flat number in it asks me to complete additional details. I phoned the telesales team who then told me virgin do not service my area but I know they do. The neighbours in the flats above have access and so does the rest of the properties in the street. My property is newly converted. I'm not really up on how broadband works or gets into properties but surely if the rest of the properties in the postcode and even same building can receive virgin, so should I?
