Contractor cut our cable
A contractor - digging a trench on a public grass verge for BT I think - has cut through our Virginmedia Cable.
I have found it impossible to contact anyone I can speak to at Virgin about this via the phone or chat function.
I have booked an engineer appointment for a broadband fault - but it is in 2 days time and I'm concerned that the engineer will turn up expecting, and only equipped, to deal with hub / cable issues in the house.
I'm also concerned that I could be charged a call out fee. But this has nothing to do with me! The contractor was not working for me, and was not working on our property.
How can I speak to an actual person - to explain that they need to send someone to repair this cable in the soil on public land? The cut ends are current exposed in a trench - so no digging needed.