Contractor cut our cable

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bob2000 wrote:

...cut through our Virginmedia Cable.

I have booked an engineer appointment for a broadband fault - but it is in 2 days time and I'm concerned that the engineer will turn up expecting, and only equipped, to deal with hub / cable issues in the house.

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Virgin techs are multi-skilled. And if the fault is a cable-cut on public land, it certainly isn't your fault thus the callout charge shouldn't apply.

You've got a tech visit booked, so go with it. You're likely to expend a lot more effort in trying to explain to (likely) an offshore CS agent, only to achieve what you already have - a tech visit. Your explanation will be a lot more fruitful to them, as "boots on the ground".

Thanks. That makes sense.

Just looked at the cut cable - can't really blame the contractors - it wasn't even 6 inches below the surface and not wrapped /shielded in any way at all.

Perhaps the Virgin tech may decide this needs to be put in a proper trench?

keep it simple - if there is a bit of slack dont push for anything more than a joint protected in a gell box - yes it may seem better in a duct but a tech is not going to do that and if you discourage him/her from a perfectly good joined cable you may be months getting it sorted

So tech came. Was great. Did a quick splice and without me even asking said he'd book a new cable too. But no rush for that now it's been spliced.

Spoke too soon. The contractors have bust the cable again by dragging their digger through the soil.

Now all the Virginmedia help services won't let me contact anyone for 24 hours - and only then will they look into another engineer visit.

Hi bob2000 thanks for your PM exchanges, this is just a post here to confirm this is on the way to being sorted for you.

If you need help again, you know where we are.

Many thanks