Been having high latency spikes and dropped packets constantly.Also, I am locked at 50mbps for my max traffic rate even though its meant to be 150
https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c66786647c966f32166b514861e7c18629b96c9-02-03-2025
| Network access | Allowed |
| Maximum Number of CPEs | 1 |
| Baseline Privacy | Enabled |
| DOCSIS Mode | Docsis30 |
| Config file | cmreg-vmdg505-bbt022-b.cm |
| SFID | 22756 |
| Max Traffic Rate | 57500000 |
| Max Traffic Burst | 10000 |
| Min Traffic Rate | 0 |
| SFID | 22755 |
| Max Traffic Rate | 5250045 |
| Max Traffic Burst | 16320 |
| Min Traffic Rate | 0 |
| Max Concatenated Burst | 16320 |
| Scheduling Type | BestEffort |
| Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
|---|---|---|---|---|---|
| 1 | 30100000 | 44.8 | 5120 | 64 qam | 4 |
| 2 | 36600000 | 44.8 | 5120 | 64 qam | 3 |
| 3 | 49600000 | 45 | 5120 | 64 qam | 1 |
| 4 | 23600000 | 44.5 | 5120 | 64 qam | 9 |
| 5 | 43100000 | 45 | 5120 | 64 qam | 2 |
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
|---|---|---|---|---|---|
| 1 | ATDMA | 0 | 0 | 2 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
| 5 | ATDMA | 0 | 0 | 0 | 0 |
| Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
|---|---|---|---|---|---|
| 1 | 138750000 | 4 | 35 | 256 qam | 1 |
| 2 | 146750000 | 4.3 | 35 | 256 qam | 2 |
| 3 | 154750000 | 4.4 | 36 | 256 qam | 3 |
| 4 | 162750000 | 4.8 | 36 | 256 qam | 4 |
| 5 | 170750000 | 5.3 | 36 | 256 qam | 5 |
| 6 | 178750000 | 5.6 | 37 | 256 qam | 6 |
| 7 | 186750000 | 6 | 36 | 256 qam | 7 |
| 8 | 194750000 | 6.1 | 37 | 256 qam | 8 |
| 9 | 266750000 | 8.1 | 37 | 256 qam | 17 |
| 10 | 274750000 | 8.3 | 37 | 256 qam | 18 |
| 11 | 282750000 | 8.6 | 38 | 256 qam | 19 |
| 12 | 290750000 | 8.9 | 38 | 256 qam | 20 |
| 13 | 298750000 | 9.1 | 37 | 256 qam | 21 |
| 14 | 306750000 | 9.4 | 38 | 256 qam | 22 |
| 15 | 314750000 | 9.8 | 38 | 256 qam | 23 |
| 16 | 322750000 | 10 | 38 | 256 qam | 24 |
| 17 | 330750000 | 10.3 | 38 | 256 qam | 25 |
| 18 | 338750000 | 10.5 | 38 | 256 qam | 26 |
| 19 | 346750000 | 10.5 | 38 | 256 qam | 27 |
| 20 | 354750000 | 10.6 | 38 | 256 qam | 28 |
| 21 | 362750000 | 10.8 | 38 | 256 qam | 29 |
| 22 | 370750000 | 10.8 | 38 | 256 qam | 30 |
| 23 | 378750000 | 11 | 38 | 256 qam | 31 |
| 24 | 386750000 | 10.9 | 38 | 256 qam | 32 |
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
|---|---|---|---|---|
| 1 | Locked | 35.5 | 75165 | 9607 |
| 2 | Locked | 35.7 | 33007 | 8917 |
| 3 | Locked | 36.6 | 9173 | 9171 |
| 4 | Locked | 36.3 | 4085 | 8579 |
| 5 | Locked | 36.6 | 2575 | 7327 |
| 6 | Locked | 37.3 | 1850 | 5529 |
| 7 | Locked | 36.6 | 959 | 5198 |
| 8 | Locked | 37.3 | 685 | 4945 |
| 9 | Locked | 37.6 | 610 | 2016 |
| 10 | Locked | 37.6 | 624 | 1663 |
| 11 | Locked | 38.6 | 645 | 1511 |
| 12 | Locked | 38.6 | 669 | 1438 |
| 13 | Locked | 37.6 | 763 | 1241 |
| 14 | Locked | 38.6 | 726 | 1138 |
| 15 | Locked | 38.9 | 719 | 1037 |
| 16 | Locked | 38.6 | 661 | 971 |
| 17 | Locked | 38.9 | 627 | 897 |
| 18 | Locked | 38.6 | 576 | 907 |
| 19 | Locked | 38.6 | 476 | 863 |
| 20 | Locked | 38.9 | 430 | 866 |
| 21 | Locked | 38.6 | 419 | 844 |
| 22 | Locked | 38.9 | 378 | 837 |
| 23 | Locked | 38.6 | 388 | 799 |
| 24 | Locked | 38.9 | 368 | 791 |
Which speed package are you actually on? VM don't have a max traffic rate of 150
https://www.virginmedia.com/broadband/our-speeds-explained
Aside from your BQM you should also provide the network logs. Type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter.
When the page appears click ‘Check Router Status’
When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.
Then copy paste (Don't post pictures) the information from the Downstream, Upstream, Configuration and Network logs.
[MOD EDIT: Removed]
This has been happening for the past 3 weeks ( the dropped packets) where 2 days was just complete packet loss.Also i have been having high latency ever since using virgin media
