Forum Discussion

teresasuman's avatar
teresasuman
Tuning in
6 months ago

Connection availability : Neighbours have VM connection but I can't have !!

I'm moving into a new apartment in August. I currently have VM connection and want to transfer it to my new place. But, the website shows that VM connection is not available at that location although all other flats in the same building including all my neighbouring flats (the flat right next to mine and the one below my floor) have VM connection.

I have tried reaching out to the sales team who said it's not possible without even sending any engineer to look into the installation. I was wondering if anyone could help me with this.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

     In a block of flats there is usually a central distribution point to feed each flat. This will need to be checked out.  It's the sales team who can send a technician to do this. 

  • teresasuman's avatar
    teresasuman
    Tuning in
    6 months ago

    I requested the sales team to send a spotter but they are unresponsive so far. I may have to settle with other broadband providers who are offering reduced speed.

    I'm so surprised to see that VM is not bothered about turning down business without even looking into the installation feasibility. I am pretty sure it would have taken just an hour to install the VM box in my apartment as there is already VM connection in the building. Very disappointed!! 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      6 months ago

      Hello teresasuman

      Thanks for your post, sorry to hear about the difficulties you've been having trying to see if we can supply our service to your new property.

      I'd like to take a look into this for you and see if we can get someone to visit and check.
      If you don't mind, I will need to send you a private message to pass security. 
      If you can check your logo at the top right of your screen that would be great. 
      Regards     
      Gareth_L
       

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      6 months ago

      Thanks for those details teresasuman.

      I've sent the details over now for you and will keep you updated as soon as I hear anything back.

      Gareth_L

      • Cryptic_Choco's avatar
        Cryptic_Choco
        Tuning in
        6 months ago

        Hi Garth, I am also having a similar issue. I have filled out the form twice and I have not heard anything back from Virgin media about them sending an engineer out.