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Deanmorton's avatar
Deanmorton
Tuning in
10 months ago

Connect powerline adaptor to hub 5

I have just got my new hub 5 installed and working yesterday, on my old Internet supplier I had a powerline adaptor fitted so I could get Internet in my garage. Since my new hub 5 has been installed the powerline adaptor no longer works. No matter what I try it just won't connect and it says no Internet connection.  Can anyone help? I really need this as I need Internet in my garage. The virgin media pods will not extend far enough to my garage. I need this to work ASAP. Does the hub 5 not support a powerline adaptor? Surely these should work to give you a further distance? Thank you

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    10 months ago

    There have been reports of this issue in previous threads, and I'm unsure if there is a fix.

    The only thing I can suggest is a full reset of the powerline adapters.

    • Deanmorton's avatar
      Deanmorton
      Tuning in
      10 months ago

      I have tried a full reset on the router amd the powerline adapters and still no luck. Previously when I changed suppliers I literally had to link it to the hub and it worked within minutes. 

    • Deanmorton's avatar
      Deanmorton
      Tuning in
      10 months ago

      They are netgear powerline adapters. Very easy to set up to a new hub, they are picking the hub up ok but won't give me an Internet connection. Previously when changing supplier it only took a few minutes, I have spent a full day trying resetting everything to factory and starting again but no luck at all. I guess I am going to have to contact them again or cancel my contract as I need this to be working. 

      • goslow's avatar
        goslow
        Alessandro Volta
        10 months ago

        Are you using VM pods in conjunction with the powerline adapter?

        How are you connecting to the powerline at the garage end (wired or wireless)?

        Have you tried both connection means (wired and wireless) at the garage end (to see if it is a wired or wireless or both sort of problem)?

        The last Netgear powerlines I owned had a handy little utility program to go with them to set them up and check they were communicating with each other. Do yours have such a program and does that give you any more info on what the problem might be?

        Which ethernet port on the Hub 5 are you connecting to? Avoid the 2.5Gbps port as that may not work on some legacy devices.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    10 months ago

    Maybe the hub can some how not work with powerline adapters?

    You can get your own router with 1Gb ports and put hub in modem mode

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    10 months ago

    The best way to test is to have both transmitter & receiver plugged in next to each other. Then perform an initial setup. If they work next to each other, but then don’t when you move the receiver to the desired location then there is an issue on the ring main or between one ring main & another.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    As the OP stated they were working prior to the Hub 5 I’m wondering if they have a 10/100 NIC?  There are reports that the Hub 5 refuses to work on some of these older NIC’s. It may need a gigabit switch between the Hub and the PLA?

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    If one or both Powerline adaptors have web management screens,
    they should be configured to have IPs in the 192.168.0.xxx range to work with a VM Hub.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    10 months ago

    Hello Deanmorton.

    Thanks for your post, sorry to hear about the powerline adapters not connecting after your Hub upgrade.

    As you are on a Hub5 now this would mean you have upgraded to 1Gb speeds. 

    With that being said we are able to supply our Pods free of charge.

    Just wanted to put that to you if you don't have any currently, I could take a look into this for you.

    What I will do is drop you a private message to take some account details.

    Gareth_L