Confused - Which part of Virgin media is lying ?
So I am a little confused.
As a treat to myself I ordered a fibre 350 package earlier this month
Install date was to be today.
Fibre line and box was fitted from the pole to the house within days. Guys who fitted it said they had done a few in my street over tha last few days.
Yesterday - Line engineer arrived and checked the box and line a procedure needed " 24 hours before installation" he explained.
"Everything fine, Nothing wrong they ( installers ) will be here to fit tomorrow" - was the resulting quote from him.
An afternoon install due today . - No one turned up (No one appeared at the pole or box visible across the road btw).
Phoned up asking 'support' with a simple what is going on what is the procedure for a no show.
" Job postponed at 16:40 ( today) as External digging work needed and no permit from council" came the reply from the support rep.
Asked why the engineer okay'd the line yesterday - He didnt know
Asked why I wasnt informed from a communications company - He didnt know.
What happens next? - The problem is noted came the reply
When will the line be connected - No idea but after the problem is noted?
So who is lying ? All, or none? ( Answers on a postcard)
So I have lost a days pay - for nothing.
Seriously pathetic - service
And currently not impressed with such a lackadaisical communication service .
And despite being ( by rep) told I will be getting a confirmation email ... that too is no where to be seen.
A good job I am not holding my breath.....
First post on a forum for which I am still awaiting a connection..
Think the phrase is off to a flying start.