Forum Discussion

Alqama's avatar
Alqama
Joining in
21 days ago

Coaxial cable replacement

Hello, I have a hub 3 which I recently had to replace, and I was sent a replacement kit and was able to successfully replace the kit. The main issue was with unstable connection and the hub rebooting constantly, however I still have a unstable connection and poor speeds, after further inspection I discovered that my coaxial cable was severely damaged, with the actual cable being stripped from the connector, this is impart due to the cable being a "push don't screw" cable, I have had this cable for 5+ years it came with the hub 3 when the upgrade was sent to us. Please let me know if it would be possible to receive a replacement coaxial cable, 

 

Best Regards 

 

Alqama.

  • Hey Alqama, thank you for reaching out and a warm welcome to the community I am sorry to hear the cable is damaged,

    Let me send you a DM now.