Forum Discussion

SamFitzpatrick's avatar
SamFitzpatrick
Joining in
2 years ago

Changing delivery address of installation pack with account number

Hello, I ordered a starter pack a couple of days ago for a house I'm soon moving into. The delivery date is prior to when I will move in, so I need to change the delivery address. I've seen you can change this in your Virgin account but in my Virgin Media Contract Information Sheet I have neither a Customer account number nor a customer area reference, instead just a "-" is stated. This means I also can't phone into Virgin's helpline.

Any help would be appreciated

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi SamFitzpatrick 

    You could try calling the pre-installs team on 0800 052 1734

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

  • Chris_W1's avatar
    Chris_W1
    Forum Team
    2 years ago

    Hi SamFitzpatrick, thanks for the message and welcome to the forums. 

    I am sorry to hear that you are having an issue with the delivery and will send you a PM so that this can be looked into further. 

    Kind regards, Chris.

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    2 years ago

    Hi Boyan1985 

     

    Thanks for posting on our community forum and sorry to hear about the issue with the delivery

     

    I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

     

    • Boyan1985's avatar
      Boyan1985
      On our wavelength
      2 years ago

      2 weeks ago you said you’ll drop me a PM regarding the delivery, no message arrived yet. 
      good thing I wasn’t relying on your help 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        I am so sorry to hear about this.

        I am going to send you a PM right now. Cheers