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jpnyy's avatar
jpnyy
Joining in
25 days ago

Can't recieve start kit

I haven't received the starter kit. It's been 10 days since the scheduled date and I've been waiting.

First, Virgin Media sent me a tracking number for YODEL. When I checked the tracking number, I found that YODEL had the kit. But YODEL has not delivered the package at all. When I contacted YODEL many times, they only said "I'll check and get back to you."

It's been 10 days, so I contacted Virgin Media.

They took their time to answer my questions over the chat for over an hour, and finally said "my shift is over, goodbye." What I found out was that Virgin Media had not delivered the starter kit yet. I have to call another team at Virgin Media again tomorrow.

Maybe I did something bad to YODEL. Why did Virgin Media contact me with a tracking number when they hadn't delivered the kit?

When will I receive it?

This is the worst case.

 

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    23 days ago

    Hi jpnyy 

    Thanks for posting and welcome to both the community and indeed Virgin Media.

    Apologies to hear that you've not received your Quickstart delivery, we can see you've spoke to the team since posting and have managed to sort this out.

    Please do let us know if you need further assistance.

    Best wishes.