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Specz's avatar
Specz
Joining in
6 months ago

Can't get virgin despite it being at my door.

Hoping somebody can shed some light on my situation here and maybe help me out.

I've called VM, been to an o2 store and filled a request for contact and haven't gotten anything back. So this is my last option.

Had vm at my old address and it was great, figured i would take it out in the new flat. Neighbours have it but i can't it seems, if the street were a deadzone that would be the end of it but there is a vm grate at the front of my building door and a few of my neighbours have it.

Is this something somebody can sort out?

Available
Help
installation
not serviceable

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Specz 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry you haven't heard back about this 😔

    In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.


    Regards,
    Daniel