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Hammy_79's avatar
Hammy_79
Joining in
2 years ago
Solved

Can't access 365 server or Whatsapp desktop since swithcing to Virgin Media broadband

So switched over to VM last Saturday and have an amazing 900+ wifi 6 speed, however when working from home and trying to use the company 365 servers there's a lot of syncing issues occurring and weirdly WhatsApp desktop won't sync either.  Been trying to get etch support from VM but to no avail!!

I can remotely login to 365, but to use my laptop how I was with instant access is near impossible.

TIA

  • For new customers Child Safe is often enabled in the VM online account.  Child Safe is a DNS based 18+ content filter that often blocks VPN / Conf Call / Wi-Fi Calling / Social Media and a range of websites. 

    Try with Child Safe disabled. 

    If you are unable to disable Child Safe or it does not disengage, change the office laptop to use a public DNS such as OpenDNS or Google DNS this will bypass Child Safe.

    https://www.opendns.com/setupguide/

    To use Google DNS, follow the same process with IP 8.8.8.8 and 8.8.4.4

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    For new customers Child Safe is often enabled in the VM online account.  Child Safe is a DNS based 18+ content filter that often blocks VPN / Conf Call / Wi-Fi Calling / Social Media and a range of websites. 

    Try with Child Safe disabled. 

    If you are unable to disable Child Safe or it does not disengage, change the office laptop to use a public DNS such as OpenDNS or Google DNS this will bypass Child Safe.

    https://www.opendns.com/setupguide/

    To use Google DNS, follow the same process with IP 8.8.8.8 and 8.8.4.4

  • Thanks for the advice it was indeed the child safe being enabled and the fact that since switching to VM it appears that they've had daily outages in my area.