Forum Discussion

IngaTuskeniene2's avatar
IngaTuskeniene2
Joining in
2 years ago

Cannot verify virgin media email link

Good evening, my daughter is having an issue with logging into her virgin media account. She has received her hub and has installed it and gets emails to her account but cannot log into the virgin media account to pay or view the bills. It keeps on saying “please verify the email address” and she did not receive an email to verify anything. She has checked spam, bin everything on her email. She and her partner cannot access the account and it is very much upsetting her as she would like to view her account on a regular basis. 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey IngaTuskeniene2,

    Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your online account verification but I can see that you're speaking to one of my colleagues via private message, I will leave you in their capable hands to avoid any confusion.

    Kind Regards,

    Steven_L

    • LouDou's avatar
      LouDou
      Joining in
      11 months ago

      I have exactly the same issue. Can you help?

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        11 months ago

        Hi there LouDou 

        Thank you so much for your post and welcome to the community forums, it's great have you back.

        I'd be happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.