Forum Discussion

IngaTuskeniene2's avatar
IngaTuskeniene2
Joining in
2 years ago

Cannot verify virgin media email link

Good evening, my daughter is having an issue with logging into her virgin media account. She has received her hub and has installed it and gets emails to her account but cannot log into the virgin me...
Steven_L's avatar
Steven_L
Forum Team
2 years ago

Hey IngaTuskeniene2,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your online account verification but I can see that you're speaking to one of my colleagues via private message, I will leave you in their capable hands to avoid any confusion.

Kind Regards,

Steven_L

  • LouDou's avatar
    LouDou
    Joining in
    12 months ago

    I have exactly the same issue. Can you help?

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Hi there LouDou 

      Thank you so much for your post and welcome to the community forums, it's great have you back.

      I'd be happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Thank you so much for chatting with me via the PM LouDou and I am so glad we have now resolved this. 

      Please do pop back to the forums in the future should you ever need any help and we will do all we can to assist.