Forum Discussion

hari_uhk's avatar
hari_uhk
Settling in
24 days ago

Cannot find the VM Wall socket!!

Hello

I was told by the VM Sales executive that my previous tenants used VM and hence the new Connection  should be easy and self doable. The kit has arrived and now I cannot find the wall socket. The only wall socket I have is something like this and the cable doesn't fit in:

Been trying to reach Virgin Media to deploy an engineer from Saturday but the support call just wont be answered even after waiting for a long 30 minutes on the call.

 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Have you spoken to the pre-installs team on 0800 052 1734?  They can book manned install.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • I tried this Tel as well as a couple of others - 03454541111 as well but no response. All it does is keep you in a queue and no response, just some random music as I wait. Tierd of waiting 30 - 40 minutes!!

  • Client62's avatar
    Client62
    Alessandro Volta

    Try looking on the outside of the building to see where the VM cables enter the property.

    Some installations have a loose coax cable in place of a VM wall socket.

  • Will have a check today, Thanks @newapollo & @Client62 !

    • Molly_T's avatar
      Molly_T
      Forum Team

      Hi Hari_uhk 👋 Welcome to the community! Thanks for posting.
      Sorry to hear these concerns about the socket needed for installation. As it's been a few days since your post, hopefully you have been able to get an engineer booked out to get all the equipment and infrastructure you need for services installed 🤞. I will send you a PM to offer further support just in case. You can find it in the top right corner of the page in your Inbox ✉. 

      We can then also provide an update on this public thread whenever possible. Thanks for your patience in the meantime! 🌞

  • carl_pearce's avatar
    carl_pearce
    Community elder

    If that is an, odd, VM socket then you'll need an adapter like below:

    https://www.amazon.co.uk/Coaxial-F-Connectors-Adapter-Connector-Adaptor/dp/B09XW23JG5